Cinnamon Grand - Colombo

Cinnamon Grand - Colombo

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Cinnamon Grand Reviews

Guest reviews are submitted by our customers after their stay at Cinnamon Grand

Individual guest reviews

• Cinnamon Grand - Colombo
  Family with children

  9.210

  Very clean, comfortable. Good for business and relaxation.

  No ocean view and a/c is not good in executive lounge.

• Cinnamon Grand - Colombo
  Older travelers

  6.610

  When the hotel finally honoured our non-smoking request, the room on the executive floor was very comfortable. There are several restaurants, so you should find something to your taste.

  The staff can be split into 2 groups, great and "empty". I did struggle to get any concessions from the hotel on check out. In addition, sometimes they say they will do something and they dont, but overall, okay.

• Cinnamon Grand - Colombo
  Older travelers

  4.610

  I am sorry but I did not like the hotel . it is a 5 stars hotel according to your publications but it seems to be 3 stars.and this is not the only time that I was there. The room is not a 5 stsrs hotel room. The food is poor as well. The staff is slow ans they gave me the feeling that they wanted to cheat me... I suggest that you take an example from cinnamon grandsorry about that but I am not coming back ( and I come to Colombo every mont)

• Cinnamon Grand - Colombo
  Couple

  9.210

  variety of food options and the location

  The quality of service and professional employees

• Cinnamon Grand - Colombo
  Single

  4.210

  Most of the stuff are not friendly they don’t smile when they attend guests and some of them there behavior is rood beside they won’t give you information that you required if it is not helping there interest they keep saying we don’t know? In addition, they will guide you to get the information outside the hotel. I had bad experience with this hotel I will never go back again to this same hotel.

• Cinnamon Grand - Colombo
  Family with children

  3.810

  Location

  The rooms have old furnature the finishing is bad,the bathroom is dirty and cracked The reception staff was unpolite and increased the rate of the room by increasing the exchange rate and he told me that he changed the rate while its not he swap my cridit card offline I think they dont want the gust to visit them back

• Cinnamon Grand - Colombo
  Family with children

  9.610

  Excellent stay and was surprised when i got a free upgrade to the executive floor, we just enjoyed every bit of the hotel, pool, breakfast...staff friendliness,service....all...super..except for the lobby was crowded with all VIP and other official events...!

  a separate entrance for the ball room/events will make the lobby more quieter and nicer for hotel travellers...!

• Cinnamon Grand - Colombo
  Older travelers

  10.010

  We enjoyed the ambience of the hotel particularly during the Christmas season. This is our second Christmas season with them and they never fail to transform the lobby area into an impressive festive wonderland. The food is great and so are the staff. We like their attentiveness and willingness for service and the friendly approach. Also, their bedding make up some of the best and most comfortable good night's sleep we have ever experienced! We also like the central location of the hotel!

  We couldn't find any fault with anything.

• Cinnamon Grand - Colombo
  Older travelers

  9.210

  I stayed in Excutive Room It was great and the staff were great too and sure if I come back to colombo I will stay in this hotel again and again .

  Nothing

• Cinnamon Grand - Colombo
  Single

  9.610

  I found the hotel and the staff very friendly and very helpful. The location was very ideal for me being a stroke and cancer survivor.

  As above

• Cinnamon Grand - Colombo
  Family with children

  6.610

  Excellant food outlets

  When I arrived I gave them my booking ref from you. I asked to book in early agreeing to pay half day charge for 4 hours early arrival. When checking out they charged me a higher rate than agreed saying I did not have a booking!!!!! I was asked for my booking confirmation which I gave to them when checking in. They had somehow lost it! This spoilt a pleasent stay. Perhaps they will not get any more custom from me!

• Cinnamon Grand - Colombo
  Older travelers

  8.210

  Friendly staff. Excellent lounge. variety of food available in lounge excellent. Good size room.

  The Internet needs to be improved. It was slow or not available from my room (7th floor)

• Cinnamon Grand - Colombo
  Family with children

  10.010

  Really the best hotail in colombo

• Cinnamon Grand - Colombo
  Single

  7.010

  Location and proximity to sea side

  The lobby looks like a market place with crowd pouring in always as it is connected to a shopping mall & auditorium where functions are held frequently. The lobby looks like a railway station / bus station / market place. There is no way you will feel that you are in a lobby of a decent hotel.

• Cinnamon Grand - Colombo
  Couple

  5.010

  The location, hotel buildings and the facilities are things I liked about the Hotel.

  I had bad experience with the hotel staff. I have checked into the hotel in the first night and I got charged a rate of usd +++185 usd per night and the next night I booked the rest of my stay using Booked.net for the rest of my stay. I wanted to check out I have discovered that I have not been given the rate of Booked.net and instead the staff extended my stay with a rate in between the two rates. The first rate I got was usd 185 +++ Booked.net rate usd 145+++ The staff charged me usd 155+++ What bothered me was the attitude of the staff and although I spend about usd 2000 but they did want to give the rate I got through Booked.net